Shipping and Delivery

How does shipping and delivery work?

We offer free express shipping worldwide, and free express shipping within Australia via Australia Post.

Because we make each and every steering wheel wrap according to your exact specifications, we work hard to get your custom steering wheel wrap to you within 10-12 business days (for Australian Residents).

Once you place an order, our team will get to work on bringing your vision to life. It will be carefully packed in our mailer box along with all the instructions and tools you need to install your steering wheel wrap.

International shipping times:

  • New Zealand: 2-5 Business Days
  • Rest of World: 3-6 Business Days
How do I track my order?

Once your order has been dispatched from our distribution centre. We will send you a shipping confirmation email which will have a tracking number link. Clicking on this link will direct you to the relevant website where you can receive live tracking updates.

If you haven't received a shipping confirmation email, please check your 'Spam' or 'Promotions' folder as it may have landed here by accident.

Still haven't received your shipping confirmation email? In the rare case you don't receive your confirmation email and it has been 10 working days since you placed your order - please email the team at info@steeringwheelwraps.com.au and we'll investigate this further for you.

Do you provide an installation service and how does it work?

Yes - If you're short on time or just want us to take care of installation, we offer an Installation Service in Sydney.

Service cost is $150 and appointments are on a first come first serve basis. Times and dates can be selected within the Cart page.

Installations are at our Alexandria Steering Wheel Wraps Studio - 2.08/106-110 Euston Road, Alexandria NSW 2015.

Installation takes approximately 2 hours.

We're directly opposite Sydney Park, and only a 10min walk to The Grounds of Alexandria.

Melbourne:

The team at iilumolab are an approved installer of our wraps.

You will need to contact them at hello@iilumolab.com for a quote for installation.

Shop address: 22 Atlantic Dr, Keysborough VIC 3173

Auckland (New Zealand):

The team at TFGroup are an approved installer of our wraps.

You will need to contact them at bookings@tfgroup.co.nz for a quote for installation.

Shop address: 24A William Pickering Dr, Rosedale, Auckland 0632

I'm in a different city, do you have other installers you can recommend?

We're working hard to make an installation service available in other locations.

We occasionally travel interstate and overseas for installations. We have a waitlist for each city that we reach out to when we have firm dates locked in for a trip over.

You're welcome to join our waitlist by emailing us at info@steeringwheelwraps.com.au

You'll just need to let us know which city you're in and what car you have!

What are the applicable international import duties?

Because we are an Australian based company - we do not collect taxes on overseas orders. As such - you will need to pay the applicable import duty fee relevant to your country.

We have listed a few countries below for your convenience. Please be advised that these rates may have changed since we last updated this list. It is best to check with your country's relevant tax department.

  • New Zealand: 15%
  • Singapore: 7%
  • Malaysia: 10%
  • South Africa: 15%
  • UK: 2.5%
  • USA: Duty Free
  • Canada: 5%

Last Updated 28/03/2023

Product Questions

How will my steering wheel wrap be packaged?

We've taken extra care to ensure your steering wheel wrap arrives in the condition it left us in.

Your steering wheel wrap will be safely packed in our mailer box with all the necessary tools and instructions neatly packed inside.

Is it hard to install?

We get asked this question often and although you do need to set aside a decent amount of time - we reckon anyone can install a steering wheel wrap!

As we're so confident in this - if in the off chance you can't install a wrap even after consulting with our team, you can send your wrap back to us and we'll offer you a full refund.

Each steering wheel wrap comes with written instructions and we also have a video tutorial on youtube. Links are attached below for your convenience:

YouTube Tutorial

80 Series Land Cruiser Tutorial

How should I care for my steering wheel wrap?

Because we use genuine leather, you'll need to be careful with what products you use to clean your steering wheel wrap.

A dedicated leather cleaner with a microfibre cloth is best, however a slightly damp microfibre cloth will work just fine. This is also the preferred cleaning method for the vegan leather wrap variants.

With Alcantara®, it's a little different. To keep your Alcantara® cover looking its best - a quick brush down with a leather or dedicated Alcantara® brush after each use will be sufficient. This will enable you to never really need to use any cleaning product on your Alcantara® steering wheel cover.

We understand this is not realistic for most people and so if your Alcantara® steering wheel cover looks like it needs some TLC - A dedicated Alcantara® cleaner and a microfibre cloth will work wonders.

Do your steering wheel wraps come with a warranty?

Yes of course! All steering wheel wraps come with an 12 month warranty.

There are a few points to keep in mind where our warranty won't apply:

  • Alcantara® if not cleaned regularly can develop a matted down look and appear faulty. This is not the case and the Alcantara® cover just needs to be cleaned.
  • Damage from normal wear and tear is not covered under our warranty. As much as we would love our products to stand the test of time, it will begin to change and wear after regular use, or improper cleaning - just like your original steering wheel would. The benefit of having your wrap wear out is far better than having your original steering wheel wear out, as replacing your entire steering wheel is far costlier.
  • Damage from improper installation is also not covered under our warranty. Each wrap is perfectly cut to fit your exact steering wheel. It is here that we ask that you pay extra attention when installing your wrap to ensure it is centred and properly positioned all the way around. Care must also be taken when tucking the edges under your steering wheel trim as doing so too hard will damage the wrap.
Will the wrap damage my steering wheel?

Quite the opposite! Our steering wheel wraps are perfectly safe to use on your steering wheel and not only will it make your steering wheel look and feel brand new, it will keep your original steering wheel in tip top condition.

The caveat to this of course is that if your original wheel is already damaged, specifically if the outer material is peeling. Using tape and later removing/uninstalling the wrap will pull more of the peeling material off your wheel.

Is the steering wheel wrap permanent?

No. Our steering wheel wraps are like traditional steering wheel covers in the sense that they are also removable. If your wrap is looking like it has seen better days, or you're just looking to change styles again - simply cut out the thread and remove the wrap.

If you've used the double sided tape which has been included - simply wipe off with warm soapy water.

How thick are your wraps?

Our steering wheel wraps are made of various materials and their thicknesses is outlined below:

  • Genuine Leather: 1.4mm ± 0.05mm
  • Vegan Leather: 1.4mm ± 0.05mm
  • Alcantara: 1.2mm ± 0.05mm
  • Carbon Fibre (Vinyl) 1.3mm ± 0.05mm
My steering wheel has a tear in it. Will your wraps still work?

Yes, however there are a few caveats to keep in mind.

It may seem tempting to remove the old cover on your steering wheel, but if you're considering our wraps as a potential solution to repair your steering wheel - we don't recommend you do this.

Our wraps are designed using measurements taken from the original wheel, so if you were to remove your original cover, the wheel would be thinner and our wrap would not fit as intended.

What we normally do in these situations is to patch up or repair the torn section on your steering wheel, before installing our wrap over the top. This ensures the damage underneath cannot be felt or seen.

If you require further assistance with this, please feel free to reach out to our team via email at info@steeringwheelwraps.com.au and we'll be more than happy to provide guidance for your specific steering wheel.

Returns

What are your return policies?

If you've received your wrap and think you can't install it, you're welcome to send the wrap back to us and we'll offer you a full refund upon inspection of the wrap. The wrap must be in new, unused condition how you received it.

If your steering wheel wrap arrives damaged - we will gladly offer you a replacement upon inspection of the damage. In this instance, we ask that you send an email to info@steeringwheelwraps.com.au as soon as possible with a photo of the damaged product.

How long does it take for my refund to be processed?

We want to ensure that we are providing you with the best level of customer service possible. That's why as soon as we receive your email and assess the evidence you have provided us, we will action your refund immediately.

If we determine that you're eligible for a refund, you will receive an email from our end to say your refund has been processed. From here, it will take 7-10 business days for the funds to land back into your account - depending on your bank. If it takes any longer than this, we highly recommend you contact your bank directly.

Payment

How secure is your payment?

Our commitment to your privacy and security is our highest priority. We use the Shopify Payments platform which is an extremely secure system designed to protect customers like you.

What payment types do you accept?

We accept Visa, Mastercard, American Express, Google Pay and Apple Pay.

How do I use my discount code?

Discount codes can only be applied once you're at the checkout page. Within the checkout page, you will see a box for you to enter in your discount code. Once you've typed in your discount code - make sure to click 'Apply'.

Please note that only one discount code can be used per order.

Contact Us

I have an issue with my order, what can I do?

If there's something wrong with your order, we're more than happy to help. We kindly ask that you send us an email at info@steeringwheelwraps.com.au, and we'll try and resolve any issues as soon as possible.

Can I cancel, or change my order?

We can't guarantee that we'll get a chance to cancel or change your order, as it may have already been made or dispatched from our distribution centre. As such, we kindly ask that you contact us immediately via an email at info@steeringwheelwraps.com.au so that we can try and action it for you before this happens.

What is the best way to contact you?

If you need to get in touch, the best way is to send us an email at info@steeringwheelwraps.com.au. As we strive to provide you with the best customer service possible, we'll aim to reply back to your email within 24 hours of receiving it.

How do I provide feedback?

Any feedback you may have, good or bad, is always greatly appreciated here at Steering Wheel Wraps. Should you have any feedback to provide us, please feel free to email us at info@steeringwheelwraps.com.au

Where are you located?

Steering Wheel Wraps is proudly Australian owned and operated.

Our head office is located in Sydney, Australia at 2.08/106-110 Euston Road, Alexandria NSW 2015.

In saying this, we're a global business shipping worldwide to anyone and everyone who wants to 'STYLE+PROTECT' their steering wheel!